Here you can find answers to questions frequently asked.
From delivery to design, products to packaging, our FAQs below should help you. We hope this gives you the answers you need, but if you can't find what you are looking for, email us on one of the following:
General Queries: Call us on 0208 798 0366
Existing Orders: firstname.lastname@example.org
Graphic Design: email@example.com
How do I upload my artwork?
From experience, online proofing tools cause problems. Lot's of problems. Once you place your order, you will be prompted to upload your artwork, after which our Design Team will check and verify print quality before proceeding to print. If there are any problems, we'll be in touch.
What type of files can I upload?
We accept PDF documents for uploads, and recommend that you create the file using Adobe software. We want your file to be as crisp as possible and your item to print as expected.
How can I contact you?
You can contact us via email, phone or via Live Chat. However, we’ve also made a contact form that you can fill out to ask about partnering with us, technical difficulties or sales enquiries.
When I reorder, will my product be exactly the same?
That depends, do you want it to be the same? When you reorder a job, you can pick whether you want us to use the same files you uploaded before, whether you want to send a new file, or whether you want us to make a few changes for you.
There is something wrong with my order, what do I do?
We work hard to make sure your order is produced to our high standards. In the unlikely event that you find something is wrong, please contact us and explain the issue. We’ll do everything we can to rectify any issues.
Can I cancel my order?
Once you’ve placed your order, and there are no issues with artwork, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.
I’ve noticed a mistake, can I change my order?
Please check your design carefully before you upload your files. Although our design team will check and verify for common errors, if something is wrong that we wouldn't necessarily know is wrong - i.e. phone numbers, email addresses - we cannot be held liable.
What happens if my order is late?
Whatever your deadline, we’ll help you meet it. Our standard delivery is product dependant. Please get in touch for lead times.
What are cookies and how do they work?
Cookies are small files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you. This allows websites to tailor what you see on the screen.